Most companies treat account management like a back-office function — underfunded, understaffed, and stuck chasing NPS scores that don't move the needle. But the data tells a different story. 73% of revenue and nearly all profit come from existing customers. The best account management teams don't …
Customer success has an identity crisis. The people who do this work are the hardest workers and most customer-centric people in any company — yet they're treated like the JV team, handed ratty playbooks, and told to figure it out. Then leadership wonders why there's churn. These episodes explore w…
The best sales leaders don't just manage pipelines and inspect forecasts. They build teams that sell with purpose, coach with curiosity, and stay focused on helping customers achieve their strategic objectives — not just pushing product. These episodes are for CROs, VPs of sales, founders, and fron…