Alex Raymond
Author & Founder
Alex Raymond is the founder of AMplify, a growth community for Account Managers, and host of the Account Management Secrets podcast. Over the past decade, he has worked with hundreds of companies and thousands of Account Managers to build the operating systems Post-Sale teams need to retain, expand, and forecast revenue predictably.
Most companies pour their resources into new business while ignoring the account management strategy that actually drives profit. In this episode, Alex Raymond — founder of AMplify and author of The Growth Department — shares why 73% of revenue and nearly all profit come from existing customers, and what a winning account management strategy looks like in practice. His Keep, Grow, No Surprises framework gives sales leaders, CSMs, and CROs a clear path to retain more customers, drive expansion r…